Delivery

Please use the information below for any queries regarding delivery of your orders. If you still have further enquiries then please visit our 'Contact Us' page.

John Smedley are happy to announce free shipping on all orders, to all worldwide destinations. 

Please note: Due to a high volume of orders and the festive holidays please allow a little longer than our usual lead times for deliveries. Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.

Please note: Due to a high volume of orders and the festive holidays please allow a little longer than our usual lead times for deliveries. Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.
For delivery before 25th December 2018, please ensure you place your order before the following 12pm (GMT) on the following dates:

UK 20th December
Europe (EU & Non-EU)

19th December 

US 18th December
Rest Of World 17th December

 

Delivery Charges

For orders placed at our UK Store, we offer a simple delivery rates table. Our prices cover worldwide delivery, so no matter where you are sending, the delivery charges are as follows:

- For orders under £180.00 the delivery charge is £5.00

- For orders over £180.00 the delivery is FREE

COVID19 UPDATE

COVID-19 UPDATE: JOHN SMEDLEY REMAIN OPEN AND APPRECIATIVE FOR YOUR BUSINESS, CONTINUE TO SHOP ONLINE AS USUAL
Throughout this difficult time, we want to re-assure customers that our e-commerce and warehouse teams remain at your service for all web orders. We appreciate your continued support for our brand, and look forward to continuing to supply you with the world’s finest knitwear. If you need any help with your order please contact our team on Customercare@johnsmedley.com as usual.

PLEASE NOTE – Our physical stores within London remain closed at this time.

Please be aware that if a shipment is either rerouted or subject to a delay due to the coronavirus outbreak, DHL will work with both ourselves and our customers to determine the best course of action for any affected shipment.
For further DHL information please click Here

ADDRESS INFORMATION

We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.

Please note that for security reasons, all our deliveries are tracked and require a signature at point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at customercare@johnsmedley.com or by telephoning 0800 652 3498.

Delivery dates are stated in UK Time and are subject to card security checks, stock availability and fulfilment by our courier service.

DHL INFORMATION

All our UK deliveries are shipped via DHL, using their Express Pre-12 Noon Service. Please note that this service does not guarantee next day delivery from time of placing order, however it does guarantee next working day delivery from time of despatch. We aim to deliver your goods within 4 working days from the time of your payment.

All our Non-UK deliveries are shipped via DHL using their Express Worldwide service. For International orders, delivery times will vary accordingly by destination. Generally delivery is within 3 – 5 days following despatch, although customers should allow up to 14 working days for goods to arrive after despatch from John Smedley. John Smedley asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

You are able to track your delivery by using the tracking number supplied on your order confirmation by visiting the DHL website at www.dhl.co.uk/en/express/tracking

In any event, if we cannot fulfil your order within 14 days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.

If you order goods from our site for delivery outside the UK, the order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

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FAQs

Before contacting us, why not see if your question has been answered below. If you do need to contact us for any reason, please do so via our customer care team at customercare@johnsmedley.com or by telephoning 0800 6523498.

Payment

Please use the information on this page for any queries regarding payment for your orders. If you still have further enquiries then please visit our 'Contact Us' page.