* European Order Update *
We appreciate there has been a lot of confusion regarding the recent Brexit negotiations, and we want to ensure that you continue to enjoy your shopping experience with John Smedley free from concern.
Unfortunately at this time, this means that we are unable to allow orders to the following countries at present: Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia & Spain. This is something that we are working on to resolve, and we will be sure to let our customers know when we can accept orders again – we are extremely sorry for any inconvenience that this may cause.
For background, following the United Kingdom’s withdrawal from the European Union on the 01st January 2021, the UK becomes a non-EU country thereby when purchasing goods from a non-EU country a new Customs and Excise Duty in addition to Value Added Tax (VAT) charge will be applicable.
However, to ensure that we maintain our standards of service and you enjoy the same calibre of shopping experience, we will ship all EU orders with Duty and Taxes paid meaning there will be no unexpected additional charges to your order.
Therefore, you can continue to shop for and enjoy our products free from any Brexit concerns. We look forward to seeing you online, and if you have any further queries please contact firstname.lastname@example.org and we will do all that we can to assist.