How do I place an order?
Please see https://www.johnsmedley.com/uk/help/ordering.
Do I need to create an account to place an order?
No, you may checkout as a “guest” by selecting this option at the checkout. However, by creating an account we can speed up the checkout process for you on subsequent visits. Each time you return to the store and log in, your details are retrieved, removing the need to re-type billing and delivery addresses.
By creating an account will you pass my details to other companies?
Does registering with John Smedley mean you will send me marketing information?
No. By registering with John Smedley, you are simply creating an account. As part of the registration process you can choose to subscribe to our Email, SMS or Postal mailing lists to hear about specials offers and news. If at any time you wish change you preferences, you can do so by logging in with your username and password and accessing the "Account" section of our site. You can also unsubscribe from our promotional emails and SMS by following the "unsubscribe" instructions carried on each communication.
What do I do if my login doesn't work?
Firstly be sure that you are using the correct email address and password. If you cannot remember your password, please follow the steps below. If you still have problems logging in, you can contact our customer care team at firstname.lastname@example.org or by telephoning 0800 6523498.
What do I do if I have forgotten my password?
If you've forgotten your password, you can simply click the "Forgot your password" button on the log-in screen. You can navigate to this page here.
Why has my payment been declined?
If for any reason your payment is declined, we recommend contacting your bank or card issuer for further information.
Is your website secure?
We employ numerous methods to ensure that our website offers very high levels of security. All our payments and associated payment information is handled through Sage Pay. Sage Pay adopts industry standard security methods such as SSL encryption to protect your personal information.
How can I pay for my order?
Through the UK Store we accept Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, American Express, JCB, Solo, Maestro and Paypal.
How do I use a gift code?
Gift codes can be entered at the basket stage. You will find a box in the lower portion of the screen. Please remember to enter your code carefully, and to click the "Apply" button. You should now see that the relevant discount has been applied to your basket.