ヘルプ - ご返品
John Smedleyでは、ご注文ごとに返品ラベルと返品フォームをお付けします。 返品フォームにご記入いただき、箱の外側にラベルを貼付して、郵便局までお持ちください。 英国内の場合、このサービスは無料です。
Extended Christmas Returns
For orders placed from 1st November 2023 to 12th January 2024: Items can be returned for a refund until 31st January 2024 (subject to our returns policy).
COVID-19 Returns Policy Update
We understand it may be more difficult to return your items during the current climate. Therefore, we’re happy to support by extending our returns timeframe to 60 days until further notice. Simply return as normal within our usual returns policy terms and conditions, but using the extended period of 60 days, and we will honour all returns and refunds. If you are in any doubt, please contact us on customercare@johnsmedley.com
Instructions For Returning Garments - UK
We hope you are completely satisfied with your purchase, however, should you wish to return a garment please do so within 14 days from receipt of your goods, by following the simple procedure outlined below:
1. Please complete the Returns slip at the bottom of your delivery paperwork, indicating why you are sending the goods back and whether you are requesting a refund or exchange.
2. Place the goods back in the original bag/box and reseal.
3. Follow the Royal Mail returns link printed on your despatch note and complete the relevant information (if you cannot find the link, please contact customercare@johnsmedley.com with your order reference and a member of the team will be more than happy to assist).
4. Print and attach the Prepaid Returns label to your parcel making sure you securely package the item to avoid damage.
5. Take to your nearest Post Office branch and ask for proof of postage (see www.royalmail.com/branchfinder to find your nearest branch). The garments will be returned to John Smedley at no cost to yourself.
Once the order has reached our Returns Department and has been inspected, please allow up to 14 days for a refund to be credited back to your payment method.
Please ensure that you obtain a Proof of Posting from the Post Office. We regret that we cannot be liable for any goods returned without Proof of Posting.
Instructions For Returning Garments - International
We hope you are completely satisfied with your purchases however, should you wish to return a garment please do so within 14 days from receipt of your goods, by following the simple procedure outlines below:
1. Visit Global-e Returns Portal to generate your pre-paid return label.
2. Enter your 12 digit order number (begins with GE), and your email address, then click 'Next'.
3. Select the item/s you wish to return, choose a reason from the drop down menu and click next.
4. Print the pre-paid return label and affix it securely to the outside of the package.
There are two options to return your parcel to us via DHL:
Option 1- Arrange a collection with DHL online
- Visit https://returns.dhl.co.uk/ereturns/
- Select your country from the drop-down menu and click 'Go'.
- Enter your return waybill number that is printed on your return label and click 'Schedule Pickup'.
- Fill out the schedule pickup form. Your pickup address will populate automatically, based on your waybill number.
- Check the details are correct and then click 'Schedule Pickup'.
- A summary and confirmation of your pickup will then display, please take a note of your booking reference number.
Option 2 – Drop off your parcel to one of DHL’s local service points.
- To find your nearest service point follow the link below:
- https://locator.dhl.com
- Select your country from the drop down menu and enter your location.
- Select 'Send A Shipment'.
- Check the box that says 'I have a shipment with a DHL label' and click 'Search'.
- All available service points will be listed.
Please note that international goods return charges are the equivalent of £5 and we regret we cannot be liable for any extra return costs unless the goods are found to be faulty.
Please ensure that you obtain a Proof of Posting from your chosen method of return e.g. receipt of posting or singed consignment note. We regret that we cannot be liable for any goods lost in the transit.
Once the order has reached our Returns Department and has been inspected, please allow up to 14 days for a refund to be credited back to your payment method.
If your order was placed before 17th March 2021, then please contact our Customer Care Team to discuss an alternative procedure for your return.
Standard Returns Policy
All shoppers based within the EU may return unwanted item(s) by exercising their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as detailed below. We also offer a standard returns policy which covers returns or exchange of any unwanted item(s).
Please note that items purchased from our John Smedley London Stores (Brook Street, Jermyn Street, New Cavendish Street) must be returned directly to the store purchased from and a credit note or exchange can be arranged.
You should return your unwanted item(s) within 14 days of receiving them. When your delivery is signed for, the time and date of delivery is logged on our system. Returns outside of this timeframes may be accepted at the discretion of John Smedley Ltd and may only be refunded as a credit against a future purchase. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.
We do not refund the original postage and packaging charge, but if you would like us to exchange the item(s) then you don’t pay any postage for the exchanged parcel.
You shall not have any right to cancel a contract for the supply of any goods which are personalised or made for your specification in any way.
Item Condition
Items should be returned in an unused, re-sellable condition, and with all John Smedley garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. John Smedley underwear should be tried on over underwear.
Receiving a Refund
Your refund can only be credited to the original payment credit or debit card. For order cancelled under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations , the refunded amount will include shipping costs. Shipping costs will not be refunded for any items returned under our standard returns policy.
If you are based outside the EU, any customs duties or sales taxes will not be refunded by John Smedley Ltd, however we recommend that you contact your local customs office. If you are based inside the EU, all sales taxes will be refunded by John Smedley Ltd.
Please allow up to 10 business days for any refund to your original payment card or account.
Faulty Goods
John Smedley will deem goods to be faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Any items that are damaged as a result of wear and tear are not considered to be faulty. Where appropriate we will offer to repair any faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same colour, subject to availability. If we cannot fulfil this replacement, you will receive a full refund for the item or a suitable replacement.
Returning Gifts
John Smedley offers a relaxed returns window during the months of November and December. Any item(s) purchased during the months of November and December for the purpose of a gift must be returned for a full refund or exchanged by the following 31st January.
標準返品ポリシー
EU内のすべてのご購入者は、下記の遠距離取引規制（DSR: Distance Selling Regulations）に定める権利により不要な商品を返品できます。 また、弊社には、不要な商品の返品・交換についての標準返品ポリシーがあります。
不要な商品は、商品到着後14日以内に返品してください。 受け取りの署名をいただいた時点で、お届け日時が当社のシステムに記録されます。 John Smedley Ltdの判断により、この期限を超えた返品をお受けする場合がありますが、返金は次回以降のご注文のクレジットとさせていただきます。 お客様は、保管中の商品を相当の注意をもって取り扱う法的義務があります。 この注意義務に反した場合、弊社はお客様に対し損害賠償を求める権利を有します。
お客様は、名入れ等の加工をした商品またはお客様の仕様に基づいて作成された商品の提供に関する契約を解除することは一切できないものとします。
Instructions For Returning Garments - International
We hope you are completely satisfied with your purchases however, should you wish to return a garment please do so within 14 days from receipt of your goods, by following the simple procedure outlines below:
1) If you wish to return an item, create a request through the Global-e returns portal (Global-e Returns Portal) using your order ID and email address.
2) Simply print the returns label, attach it to your parcel and return it with a carrier of your choice. You will need to pay the postage or carrier charges.
3) Send via your chosen method.
Please note that international goods return charges are the equivalent of £5 and we regret we cannot be liable for any extra return costs unless the goods are found to be faulty.
Please ensure that you obtain a Proof of Posting from your chosen method of return e.g. receipt of posting or singed consignment note. We regret that we cannot be liable for any goods lost in the transit.
If your order was placed before 17th March 2021, then please contact our Customer Care Team to discuss an alternative procedure for your return.
商品の状態
商品は、未使用かつ再販売可能な状態で、John Smedleyの商品タグを付けたまま返品される必要があります。 傷や汚れまたは変更のある商品の返品はお受けできません。そのような商品はお客様に返送させていただきます。 John Smedleyの下着は、下着の上からご試着ください。
交換
不要な商品は、在庫状況により別のデザイン、色、またはサイズの商品との交換が可能です。 交換品の送料は無料ですが、お客様がEU外にお住まいの場合は、関税および諸税の支払い義務が生じる場合があります。 すべての交換は、弊社の返品ポリシーに記載されたガイドラインに従って行われる必要があります。
返金
返金は、お支払いに使用されたカード、PayPal™アカウント、またはAlipay™アカウントへのクレジットによってのみ行われます。 DSRに基づいてキャンセルされたご注文に関しては、送料も返金の対象に含まれます。 弊社の標準返品ポリシーに基づいて返品された商品に関しては、送料は返金されません。
お客様がEU外にお住まいの場合、John Smedley Ltdから関税および消費税の返金はいたしませんが、お近くの税関事務所にお問い合わせされることをお勧めします。 お客様がEU内にお住まいの場合は、すべての消費税がJohn Smedley Ltdから返金されます。
お支払いに使用されたカードまたは口座への返金には、最大で10営業日かかる場合があります。
不良品
John Smedleyでは、お届け時に破損があった商品、またはご購入から6ヶ月以内に製造上の欠陥が現れた商品を不良品とみなします。 摩滅のある商品は不良品とはみなされません。 可能な場合は、不良品の修理をご提案させていただきます。 商品の交換は、同じ商品の同じ色に限り、在庫のある場合にのみ承ります。予めご了承ください。 交換ができない場合は、代金全額の返金または代替商品をご用意させていただきます。
ギフトのご返品
John Smedleyでは、12月の間、お気軽にご利用いただける返品窓口を設けております。 12月中にギフト用としてご購入いただいた商品に関しては、翌年の1月31日まで代金全額の返金または交換を承ります。
Returning Gifts
John Smedley offers a relaxed returns window during the months of November and December. Any item(s) purchased during the months of November and December for the purpose of a gift must be returned for a full refund or exchanged by the following 31st January.
遠距離取引規制に基づくご注文のキャンセル
EU内にお住まいのお客様は、2000年消費者保護（遠距離取引）規制（DSR）に基づき、John Smedleyへのご注文をキャンセルする権限を有します。 お客様は、商品の到着後7営業日以内に、書面による通知を行う必要があります。 弊社のカスタマーケアチームに対し、契約取り消しの意思を customercare@johnsmedley.com宛の電子メールまたは以下の住所宛の書面でお知らせください。
Online Customer Service
John Smedley Ltd
Lea Mills
Lea Bridge
Matlock
Derbyshire DE4 5AG
United Kingdom
お客様は、保管中の商品を相当の注意をもって取り扱う法的義務があります。 この注意義務に反した場合、弊社はお客様に対し損害賠償を求める権利を有します。
契約取り消しの通知を受け取り次第、カスタマーケア部門より、John Smedley Ltdへの商品の返品方法を電子メールでお送りいたします。 返品はすべて、以下の宛先にお送りください。
Online Returns Department
John Smedley Ltd
Lea Mills
Lea Bridge
Matlock
Derbyshire DE4 5AG
United Kingdom
John Smedleyでは、問題が発生した場合に備えて、発送の控えを保管しておくことをお勧めいたします。 すべての商品は、未使用かつ元の状態のままで返品される必要があります。 契約取り消しの通知を受け取ってから30日以内に、送料を含むご注文の全額を返金いたします。 キャンセルされた商品を返送いただけない場合、弊社ではお客様の費用で商品を回収させていただきます。