Please use the information below for any queries regarding delivery of your orders. If you still have further enquiries then please visit our 'Contact Us' page.

Please note: Due to a high volume of orders and the festive holidays please allow a little longer than our usual lead times for deliveries. Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.
For delivery before 25th December 2020, please ensure you place your order before 12pm (GMT) on the following dates:

UK 20th December
Europe (EU & Non-EU)

19th December 

US 18th December
Rest Of World 16th December

Delivery Charges

For all deliveries to Japanese addresses, placed on our Japanese store, we’ve now made the process a whole lot simpler. John Smedley now ships your orders free of charge and we also take care of all custom taxes and duties. All you pay is the price you see at checkout.


Throughout this difficult time, we want to re-assure customers that our e-commerce and warehouse teams remain at your service for all web orders. We appreciate your continued support for our brand, and look forward to continuing to supply you with the world’s finest knitwear. If you need any help with your order please contact our team on as usual.

Due to new COVID-19 restrictions there may be a delay shipping your order. We apologise for any inconvenience this may cause and thank you for your continued patience.

Please be aware that if a shipment is either rerouted or subject to a delay due to the coronavirus outbreak, DHL will work with both ourselves and our customers to determine the best course of action for any affected shipment.
For further DHL information please click Here


We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.

Please note that for security reasons, all our deliveries are tracked and require a signature at point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at or by telephoning +44(0) 800 652 3498.
安全のために追跡可能な配達方法を利用し、お届け時にご署名をいただくようになっています。配達のご都合が悪い場合には、荷物の受け取り方についての指示が提供されます。配達に何か問題がある場合は、カスタマーケア・チームcustomercare@johnsmedley.comまたは電話番号+44(0) 800 652 3498までご連絡ください。

Delivery dates are stated in UK Time and are subject to card security checks, stock availability and fulfilment by our courier service.


All our Worldwide deliveries are shipped via DHL using their Express Worldwide service. For International orders, delivery times will vary accordingly by destination. Generally delivery is within 3 - 5 days following despatch, although customers should allow up to 14 working days for goods to arrive after despatch from John Smedley. John Smedley asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

You are able to track your delivery by using the tracking number supplied on your order confirmation by visiting the DHL website at

In any event, if we cannot fulfil your order within 14 days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.

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Before contacting us, why not see if your question has been answered below. If you do need to contact us for any reason, please do so via our customer care team at or by telephoning 0800 6523498.


Please use the information on this page for any queries regarding payment for your orders. If you still have further enquiries then please visit our 'Contact Us' page.