John Smedley Friends & Family Loyalty Program Terms and Conditions

These terms and conditions govern the John Smedley Friends & Family Loyalty Program ("the Loyalty Program") operated by John Smedley Ltd ("the Company"). By participating in the Loyalty Program, you agree to be bound by these terms and conditions.

1. Eligibility:
      1.1 To be eligible for the Loyalty Program, you must be a registered customer on the John Smedley UK website.
      1.2 Participation is open to individuals aged 18 and above.
2. Membership:
      2.1 Membership is free of charge.
      2.2 Members must provide accurate and up-to-date information when registering for the Loyalty Program.
      2.3 Each customer is allowed only one Loyalty Program account.
3. Earning Points:
      3.1 Members earn loyalty points for every qualifying purchase made on the John Smedley website.
      3.2 The number of points earned per purchase may vary and will be specified on the website.
      3.3 Points will be credited to the member's account after the successful completion of a qualifying purchase.
4. Redeeming Points:
      4.1 Loyalty points can be redeemed for discounts on future purchases on the John Smedley website.
      4.2 The redemption value of points and any applicable terms will be specified on the website.
      4.3 Points cannot be redeemed for cash or any other form of currency.
      4.4 Points redemption cannot be used in conjunction with any other offer.
5. Points Expiry:
      5.1 Loyalty points expire after 12 months of inactivity.
      5.2 Expired points cannot be reinstated or used for redemption.
6. Termination and Modification:
      6.1 The Company reserves the right to terminate or modify the Loyalty Program at any time without prior notice.
      6.2 In the event of termination, members will have a specified period to redeem their existing points.
7. Communication:
      7.1 To enjoy all the advantages of the loyalty program, it is necessary to choose to receive email communications.
      7.2 Members can opt-out of communications at any time through their account settings.
8. Privacy:
      8.1 The Company is committed to protecting the privacy of Loyalty Program members.
      8.2 Personal information will be handled in accordance with the Company's privacy policy.
9. General:
      9.1 The Loyalty Program is void where prohibited by law.
      9.2 These terms and conditions may be updated from time to time, and the latest version will be posted on the John Smedley website.
      9.3 The Company reserves the right to suspend or terminate a member's account if there is a reasonable belief of fraudulent or abusive activity.

By participating in the John Smedley Online Loyalty Program, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, you should not participate in the Loyalty Program.