For all deliveries to US addresses, placed on our US store, we’ve now made the process a whole lot simpler. John Smedley now ships your orders free of charge and we also take care of all custom taxes and duties. All you pay is the price you see at checkout.
Help - Delivery
We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.
Please note that for security reasons, all our deliveries are tracked and require a signature at point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at [email protected] or by telephoning +44 (0)800 652 3498.
Please note: Due to a high volume of orders and the festive holidays please allow a little longer than our usual lead times for deliveries. Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.
For delivery before 25th December 2018, please ensure you place your order before the following 12pm (GMT) on the following dates:
|Country||Last Shipping Date|
|EUROPE (EU & Non-EU)||19th December|
|ROW (Rest of World)||17th December|
All our US deliveries are shipped via DHL using their Express Worldwide service. For International orders, delivery times will vary accordingly by destination. Generally delivery is within 3 - 5 days following despatch, although customers should allow up to 14 working days for goods to arrive after despatch from John Smedley. John Smedley asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.
You are able to track your delivery by using the tracking number supplied on your order confirmation by visiting the DHL website at www.dhl.co.uk/en/express/tracking
In any event, if we cannot fulfil your order within 14 days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.