Fello in Khaki

Our detailed Help section answers the commonly asked questions. Click here to visit now. If you require assistance, our customer care team are on hand to answer any questions you may have. Click here for contact information.

Caring for your John Smedley Extra Fine Merino Wool:

• Wash at 30°C using non biological, bleach free detergent
• Turn the garment inside out to protect the outer surface
• Dry away from heat
• Re-shape and iron slightly damp, using a hot iron
• Use the steam or low setting warm iron
• For dry ironing use a damp cloth to avoid glazing
• For more information you should check the care label found inside your garment.

The John Smedley Online Store offers a 14 day return period for all customers. You must return your unwanted items in their original condition.

*John Smedley offers a relaxed returns window during the months of November and December. Any item(s) purchased during the months of November and December for the purpose of a gift must be returned for a full refund or exchanged by the following 31th January.

Please click here for full details.

Our UK Store offers free deliveries where the order value is £180.00 or above. For orders under £180.00 there is a £5.00 delivery charge.

All our deliveries to UK addresses are shipped via DHL using their Express Pre-12 service. Delivery is next working day from the day of despatch.

Delivery dates are stated in UK Time and are subject to card security checks, stock availability and fulfilment by our courier service.