Help - Delivery

We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.

Please note that for security reasons, all our deliveries are tracked and require a signature at point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at customercare@johnsmedley.com or by telephoning 0800 652 3498.

Delivery dates are stated in UK Time and are subject to card security checks, stock availability and fulfilment by our courier service.

Delivery Charges

John Smedley are happy to announce free shipping on all orders, to all worldwide destinations!

Christmas Delivery Information

Please note: Due to a high volume of orders and the festive holidays please allow a little longer than our usual lead times for deliveries. Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.


For delivery before 25th December 2017, please ensure you place your order before the following times:

Country Last Shipping Date
UK 21st December
EUROPE (EU & Non-EU) 21st December
US 19th December
ROW (Rest of World) 18th December

Delivery Information

All our UK deliveries are shipped via DHL, using their Express Pre-12 Noon Service. Please note that this service does not guarantee next day delivery from time of placing order, however it does guarantee next working day delivery from time of despatch. We aim to deliver your goods within 4 working days from the time of your payment.

All our Non-UK deliveries are shipped via DHL using their Express Worldwide service. For International orders, delivery times will vary accordingly by destination. Generally delivery is within 3 – 5 days following despatch, although customers should allow up to 14 working days for goods to arrive after despatch from John Smedley. John Smedley asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

You are able to track your delivery by using the tracking number supplied on your order confirmation by visiting the DHL website at www.dhl.co.uk/en/express/tracking

In any event, if we cannot fulfil your order within 14 days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.

If you order goods from our site for delivery outside the UK, the order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.