帮助 - 商品退货

对于每次退货申请,John Smedley 将提供一张退货标签和退货单。 请填写退货单,将退货标签贴于包装盒外部,然后到邮局寄送退货商品。 英国境内提供免费退货服务。

Extended Christmas Returns

For orders placed from 1st November 2023 to 12th January 2024: Items can be returned for a refund until 31st January 2024 (subject to our returns policy).

COVID-19 Returns Policy Update

We understand it may be more difficult to return your items during the current climate. Therefore, we’re happy to support by extending our returns timeframe to 60 days until further notice. Simply return as normal within our usual returns policy terms and conditions, but using the extended period of 60 days, and we will honour all returns and refunds. If you are in any doubt, please contact us on customercare@johnsmedley.com


Instructions For Returning Garments - UK

We hope you are completely satisfied with your purchase, however, should you wish to return a garment please do so within 14 days from receipt of your goods, by following the simple procedure outlined below:

1. Please complete the Returns slip at the bottom of your delivery paperwork, indicating why you are sending the goods back and whether you are requesting a refund or exchange.

2. Place the goods back in the original bag/box and reseal.

3. Follow the Royal Mail returns link printed on your despatch note and complete the relevant information (if you cannot find the link, please contact customercare@johnsmedley.com with your order reference and a member of the team will be more than happy to assist).
4. Print and attach the Prepaid Returns label to your parcel making sure you securely package the item to avoid damage.
5. Take to your nearest Post Office branch and ask for proof of postage (see www.royalmail.com/branchfinder to find your nearest branch). The garments will be returned to John Smedley at no cost to yourself.

 

Once the order has reached our Returns Department and has been inspected, please allow up to 14 days for a refund to be credited back to your payment method.


Please ensure that you obtain a Proof of Posting from the Post Office. We regret that we cannot be liable for any goods returned without Proof of Posting.

Instructions For Returning Garments - International

We hope you are completely satisfied with your purchases however, should you wish to return a garment please do so within 14 days from receipt of your goods, by following the simple procedure outlines below:

1. Visit Global-e Returns Portal to generate your pre-paid return label.

2. Enter your 12 digit order number (begins with GE), and your email address, then click 'Next'.

3. Select the item/s you wish to return, choose a reason from the drop down menu and click next.

4. Print the pre-paid return label and affix it securely to the outside of the package.

There are two options to return your parcel to us via DHL:

Option 1- Arrange a collection with DHL online
- Visit https://returns.dhl.co.uk/ereturns/
- Select your country from the drop-down menu and click 'Go'.
- Enter your return waybill number that is printed on your return label and click 'Schedule Pickup'.
- Fill out the schedule pickup form. Your pickup address will populate automatically, based on your waybill number.
- Check the details are correct and then click 'Schedule Pickup'.
- A summary and confirmation of your pickup will then display, please take a note of your booking reference number.

Option 2 – Drop off your parcel to one of DHL’s local service points.
- To find your nearest service point follow the link below:
https://locator.dhl.com
- Select your country from the drop down menu and enter your location.
- Select 'Send A Shipment'.
- Check the box that says 'I have a shipment with a DHL label' and click 'Search'.
- All available service points will be listed.


Please note that international goods return charges are the equivalent of £5 and we regret we cannot be liable for any extra return costs unless the goods are found to be faulty.

Please ensure that you obtain a Proof of Posting from your chosen method of return e.g. receipt of posting or singed consignment note. We regret that we cannot be liable for any goods lost in the transit.

 

Once the order has reached our Returns Department and has been inspected, please allow up to 14 days for a refund to be credited back to your payment method.

 

If your order was placed before 17th March 2021, then please contact our Customer Care Team to discuss an alternative procedure for your return.


John Smedley Striped Pullover - Coastal SceneJohn Smedley Striped Pullover - Coastal Scene

Standard Returns Policy

All shoppers based within the EU may return unwanted item(s) by exercising their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as detailed below. We also offer a standard returns policy which covers returns or exchange of any unwanted item(s).

Please note that items purchased from our John Smedley London Stores (Brook Street, Jermyn Street, New Cavendish Street) must be returned directly to the store purchased from and a credit note or exchange can be arranged.

You should return your unwanted item(s) within 14 days of receiving them. When your delivery is signed for, the time and date of delivery is logged on our system. Returns outside of this timeframes may be accepted at the discretion of John Smedley Ltd and may only be refunded as a credit against a future purchase. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.

We do not refund the original postage and packaging charge, but if you would like us to exchange the item(s) then you don’t pay any postage for the exchanged parcel.

You shall not have any right to cancel a contract for the supply of any goods which are personalised or made for your specification in any way.


Item Condition

Items should be returned in an unused, re-sellable condition, and with all John Smedley garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. John Smedley underwear should be tried on over underwear.


Receiving a Refund

Your refund can only be credited to the original payment credit or debit card. For order cancelled under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations , the refunded amount will include shipping costs. Shipping costs will not be refunded for any items returned under our standard returns policy.

If you are based outside the EU, any customs duties or sales taxes will not be refunded by John Smedley Ltd, however we recommend that you contact your local customs office. If you are based inside the EU, all sales taxes will be refunded by John Smedley Ltd.

Please allow up to 10 business days for any refund to your original payment card or account.


Faulty Goods

John Smedley will deem goods to be faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Any items that are damaged as a result of wear and tear are not considered to be faulty. Where appropriate we will offer to repair any faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same colour, subject to availability. If we cannot fulfil this replacement, you will receive a full refund for the item or a suitable replacement.


Returning Gifts

John Smedley offers a relaxed returns window during the months of November and December. Any item(s) purchased during the months of November and December for the purpose of a gift must be returned for a full refund or exchanged by the following 31st January.


CONTACT US

Please feel free to contact our Customer Service team using the contact
information on this page.

PAYMENT

Please use the information on this page for any queries regarding payment for your orders. If you still have further enquiries then please visit our 'Contact Us' page.

标准退货政策

欧盟境内的顾客可按照《远程销售规章》(DSR)行使退货权利,具体细节如下。 关于退换货的详细规定,请参照标准退货政策。

收到商品后 14 天内可退货。 商品运送信息提交后,运送时间和日期将记录在公司系统内。 若超过规定退货期限,John Smedley Ltd 可决定是否接受退货,但退款仅能兑换成消费信用凭证。 持有商品期间,您有法律义务合理保管货物。 若未能对商品进行合理保管,我们可向您提起诉讼,要求赔偿。

若商品是以某种形式按个人要求进行定制的货品,则您无权取消该购物合同。


物品状况

We hope you are completely satisfied with your purchases however, should you wish to return a garment please do so within 14 days from receipt of your goods, by following the simple procedure outlines below:

1) If you wish to return an item, create a request through the Global-e returns portal (Global-e Returns Portal) using your order ID and email address. 

2) Simply print the returns label, attach it to your parcel and return it with a carrier of your choice. You will need to pay the postage or carrier charges.

3) Send via your chosen method.

Please note that international goods return charges are the equivalent of £5 and we regret we cannot be liable for any extra return costs unless the goods are found to be faulty.

Please ensure that you obtain a Proof of Posting from your chosen method of return e.g. receipt of posting or singed consignment note. We regret that we cannot be liable for any goods lost in the transit. 

 

If your order was placed before 17th March 2021, then please contact our Customer Care Team to discuss an alternative procedure for your return.


物品状况

退还物品必须未经使用,维持仍可再次出售的状态,同时保有 John Smedley 的服饰标签。 退货商品若遭到损坏、污染或改变,恕不接受退货申请,将归还消费者。 John Smedley 内衣须套在内衣上试穿。

换货

若库存允许,您可以更换不同颜色、尺码或款式的商品。 换货商品免运费,但欧盟境外的买家可能需负担相关关税和税款。 所有换货申请必须遵循退换货政策的相关规定。


退款

您的退款将只能记入原贝宝™(PayPal)账户或支付宝™(Alipay)账户中。 按照《远程销售规章》(DSR)取消的订单货,退款金额将包括运送费用。 按照标准退货政策提供的退货服务,退款将不包括运送费用。

如果您居住在欧盟境外,John Smedley Ltd 将不退还任何关税或消费税,但是我们建议您接洽地方海关办事处。 如果您居住在欧盟境内,John Smedley Ltd 将退还所有消费税款。

退款将在 10 个工作日内退还到您的原支付卡或账户中。


问题商品

若顾客收到商品时发现产品缺损,或者在购买后六个月内发现其制造缺陷,John Smedley 将把商品归于问题商品之列。 使用过程的磨损造成产品缺损,不属于问题商品的范围。 合理范围内,我们将对问题商品进行修复。 如请求换货,在库存允许的条件下,我们仅可以为您更换同系列同颜色的产品。 如果我们未能满足这一换货请求,我们将退还全部货款,或者更换合适的其它商品。

退还礼品

12 月份 John Smedley 将提供较为宽松的退还期限。 12 月份作为礼品购买的任意商品,在下一年 1 月 31 日前,可全额退款或者得到换货服务。


遵循《远程销售规章》(DSR)取消订单

如果您居住在欧盟境内,您有权按照《2000 年消费者保护(远程销售)规章》(DSRs),取消向 John Smedley 的订单。 收到货物七日内,您需要提供一份书面通知。 您可以通过书面形式,向我们的客户服务部门表达取消订单合同的意愿,请发送邮件至 customercare@johnsmedley.com,或写信至下列地址:

Online Customer Service
John Smedley Ltd
Lea Mills
Lea Bridge
Matlock
Derbyshire DE4 5AG
United Kingdom

持有商品期间,您有法律义务合理保管货物。 若未能对商品进行合理保管,我们可向您提起诉讼,要求赔偿。

收到您取消订单合同的通知后,客户服务部门将通过电子邮件指示您如何向 John Smedley Ltd 退还商品。 商品退还地址是:

Online Returns Department
John Smedley Ltd
Lea Mills
Lea Bridge
Matlock
Derbyshire DE4 5AG
United Kingdom

为避免纠纷,John Smedley 建议您保留寄送凭证。 所有退还物品必须未经使用,并保持原有状态。 收到您取消订单合同的通知 30 日内,您将获得基于订单价值的全额退款,包括运送费用。 如果我们没有收到您已取消的订货,我们将安排自行取货,费用由您承担。


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CONTACT US

Please feel free to contact our Customer Service team using the contact
information on this page.

PAYMENT

Please use the information on this page for any queries regarding payment for your orders. If you still have further enquiries then please visit our 'Contact Us' page.