Delivery

Please use the information below for any queries regarding delivery of your orders. If you still have further enquiries then please visit our 'Contact Us' page.

Please note: Due to a high volume of orders and the festive holidays please allow a little longer than our usual lead times for deliveries. Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.
For delivery before 25th December 2018, please ensure you place your order before the following 12pm (GMT) on the following dates:

UK 20th December
Europe (EU & Non-EU)

19th December 

US 18th December
Rest Of World 17th December

 

Delivery Charges

对于向中国商店下达的订单,我们提供一个简单的运费表。 我们制定的运费适用于全世界范围,所以无论您的送货地在哪儿,其具体运费标准如下:

 

订单金额不足180英镑者,送货费为20英镑

凡订单金额满180英镑者,可享免费配送服务

我们可以运送货物至任何地址,包括家庭住址、工作单位地址或是亲朋好友的地址。 请确保在结账环节填写希望运送货物的地址。

请注意,出于安全考虑,我们对所有货物的运送情况进行跟踪,并且您在接收货物时需要提供签名。 如果您不能接收运送货物,送货员会留下指示说明您应如何取回包裹。 如果在货物运送方面您有任何问题,请发送邮件至:customercare@johnsmedley.com,或致电:+44(0)800 6523498(仅提供英语服务)联系客户服务部门。

Delivery dates are stated in UK Time and are subject to card security checks, stock availability and fulfilment by our courier service.

运送信息

For a limited time we are offering Free Delivery on all Worldwide orders.

COVID19 UPDATE

COVID-19 UPDATE: JOHN SMEDLEY REMAIN OPEN AND APPRECIATIVE FOR YOUR BUSINESS, CONTINUE TO SHOP ONLINE AS USUAL
Throughout this difficult time, we want to re-assure customers that our e-commerce and warehouse teams remain at your service for all web orders. We appreciate your continued support for our brand, and look forward to continuing to supply you with the world’s finest knitwear. If you need any help with your order please contact our team on Customercare@johnsmedley.com as usual.

Please be aware that if a shipment is either rerouted or subject to a delay due to the coronavirus outbreak, DHL will work with both ourselves and our customers to determine the best course of action for any affected shipment.
For further DHL information please click Here

ADDRESS INFORMATION

We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.

Please note that for security reasons, all our deliveries are tracked and require a signature at point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at customercare@johnsmedley.com or by telephoning +44(0) 800 652 3498.
安全のために追跡可能な配達方法を利用し、お届け時にご署名をいただくようになっています。配達のご都合が悪い場合には、荷物の受け取り方についての指示が提供されます。配達に何か問題がある場合は、カスタマーケア・チームcustomercare@johnsmedley.comまたは電話番号+44(0) 800 652 3498までご連絡ください。

Delivery dates are stated in UK Time and are subject to card security checks, stock availability and fulfilment by our courier service.

所有中国订货将通过敦豪国际航空快递(DHL)全球货运服务运送。 国际订单的运送日期随目的地而改变。 一般情况下,商品将于 John Smedley 发货后三到五日内送达,最长不超过 14 个工作日。 国际顾客请注意,John Smedley 不对海关和进口程序导致的运送延迟负责。

您可以访问敦豪国际航空快递(DHL)官网:www.dhl.co.uk/en/express/tracking,使用订单确认信息提供的跟踪号码了解货物的运送情况。

如果您支付货款后 14 日内,我们不能满足您的订单要求,我们将会给您发出通知。如果您不希望继续等待发货,您有权获得退款。

如果您从英国以外的网站订购商品,则当您的货物到达指定目的地时,您的订单可能需要缴纳进口关税和税款。您将负责任何此类进口关税和税收。请注意,我们无法控制这些成本,无法预测金额。下订单之前,请联系当地海关了解更多信息。

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FAQs

Before contacting us, why not see if your question has been answered below. If you do need to contact us for any reason, please do so via our customer care team at customercare@johnsmedley.com or by telephoning 0800 6523498.

Payment

Please use the information on this page for any queries regarding payment for your orders. If you still have further enquiries then please visit our 'Contact Us' page.