Help - Delivery
We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.
Please note that for security reasons, all our deliveries are tracked and require a signature at point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at firstname.lastname@example.org or by telephoning 0800 652 3498.
For orders placed at our UK Store, we offer a simple delivery rates table. Our prices cover worldwide delivery, so no matter where you are sending, the delivery charges are as follows:
- For orders under £150.00 the delivery charge is £5.00
- For orders between £150.00 and £250.00 the delivery charge is £10.00
- For orders over £250.00 the delivery is FREE
All our UK deliveries are shipped via DHL, using their Express Pre-12 Noon Service. Please note that this service does not guarantee next day delivery from time of placing order, however it does guarantee next day delivery from time of despatch. We aim to deliver your goods within 4 working days from the time of your payment.
All our Non-UK deliveries are shipped via DHL using their Express Worldwide service. For International orders, delivery times will vary accordingly by destination. Generally delivery is within 3 – 5 days following despatch, although customers should allow up to 14 working days for goods to arrive after despatch from John Smedley. John Smedley asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.
You are able to track your delivery by using the tracking number supplied on your order confirmation by visiting the DHL website at www.dhl.co.uk/en/express/tracking
In any event, if we cannot fulfil your order within 14 days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.